Hertfordshire, Bedfordshire and Northamptonshire

Our telephone lines are staffed Tuesday to Thursday 10am - 3pm.

We are now running clinics in Hertfordshire and Bedfordshire as well as a postal service.

If you require hearing aid batteries through our postal service please send your request with your brown book and either two standard stamps or one large letter stamp to:

PO BOX 594,

If your hearing aid needs a minor repair, or you would like to book in to a clinic please click on 'register and book an appointment' above, email us at info@hhas.org.uk or call 01707 324582.


Please note that dispensing sessions are strictly 1.00pm to 3.30pm on the 2nd Tuesday of each month, at St Augustine's Church Hall, Bucklesham Road, Ipswich IP3 8TH. We are unable to dispense tubes and batteries outside the allocated session times

Our telephone lines are staffed from 10am - 3pm Monday to Thursday.

We run clinics across Suffolk as well as offering a postal service.

To access the postal service for batteries or a minor repair please send your request with your brown book (and hearing aids if a repair is required) with either two standard stamps or one large letter stamp to:

Basepoint Ipswich
70-72 The Havens
Ransomes Europark

T: 01473 286060



Established in Hertfordshire in 1984 as Hertfordshire Deafness Support Association (HeDSA), the charity has gone from strength to strength. We run hearing aid clinics that support NHS Audiology departments in Hertfordshire, Bedfordshire, Suffolk and West Northamptonshire,.

Hearing is a vital part of communication and we make sure hearing aids are properly maintained. We offer services such as drop-in centres, care home visits, lip-reading courses, social clubs, deaf awareness and hearing aider training courses, all of which are run by our team of friendly volunteers.

Our Vision
Smiles from ear to ear

Our Values
• We like people with hearing loss and want to achieve the best life outcomes for them
• We like to support our Staff & Volunteers who work with passion, emotion, empathy
• We like to provide an oasis of calm
• We like people to feel that they are the centre of our attention
• We like people to feel their talents are useful
• We like people to feel they can stick with us

Our Mission
Hearing Advisory Service works to improve the health and well-being for people affected by hearing loss.

Our Aim
Hertfordshire Hearing Advisory Service is established to relieve those people suffering from hearing impairment, deafness, sight impairment, blindness, deafblindness (dual sensory loss), and associated conditions as well as their carers.

Our Strategic Intent
The strategic intent of Hertfordshire Hearing Advisory Service is to sustain and extend as a charity that serves people, (clients) who are Deaf or Hard of Hearing, in Hertfordshire, Suffolk, Northamptonshire and Bedfordshire, in order to mitigate the effects of their Deafness or hearing loss.

Our Strategies
During the pandemic year, the Board considered how the Charity would be meet its strategic intent, by adapting our five charitable strategies:

• To maintain the volunteer base and service provision
• To provide postal and other services, and seek resources to sustain operations
• To increase awareness of HHAS and gain publicity about its work
• To maintain close links with existing partner organisations
• To set and meet high standards of performance for trustees, staff and operations
• To maintain a process of performance goals and reviews with all HAS personnel

Our Objectives
In furtherance of the Charity's aim, the objectives were met by providing high quality local services set out in our annual reports.

Please click below to find out more about our team and what we do.

Meet the Team
Meet the Trustees