We are working hard to ensure that we are still providing a good service but please be patient with us.



Please see our Resources Centre page (from the top menu) under videos for a full BSL translation of the latest update to shielding from Covid-19. Updated 10th July 2020


From Tuesday 12th May we are able to offer a minor repair postal service for hearing aids. All hearing aids will need to booked in BEFORE SENDING by emailing or calling 01707 324582

We will reply to your email or telephone call to discuss the nature of the repair, the waiting time, and to give postal instructions.


The office is closed until further notice. If you have any queries or require batteries please email

Due to the current and developing Coronavirus (COVID-19) situation, the Charity will be suspending our scheduled services in Hertfordshire, Bedfordshire, Suffolk and Northamptonshire Hearing Advisory Services in their current forms.

The operation of our hearing aid clinics, lip-reading classes and clubs, all involve close contact, and groups of people waiting. In making this decision, I have to consider the health and safety of my staff, volunteers and vulnerable clients.

Our offices at Woodside Centre, Welwyn Garden City, and Suffolk House, Ipswich, will be closed to the public.

This is an extraordinary situation for the Charity, and all within the communities we serve.

We will continue to keep the situation under review and hope to reintroduce services at some point which will be notified on this website.

Thank you for your understanding and continued support.

Philip Linnegar
Chief Executive Officer. Issue date: 10 March 2020