Deaf Community Service

HHAS is currently running a project to research what improvements can be made to the service received by people with hearing loss from the Black and Minority Ethnic (BME) community and British Sign Language (BSL) users (from all racial backgrounds) in Hertfordshire.

Photo of a Manjeet Cross

The project, which is run by Manjeet Cross, is particularly focused on the service that BSL and BME users receive from NHS Audiology departments and local authorities.

She is also looking at services provided by voluntary sector organisations, such as Deaf clubs.

Manjeet is conducting various surveys and first-hand interviews to learn more about people's experience of hearing loss and the service they have received.

She has sent an evaluation form to every Audiology Department in Hertfordshire to get patients feedback on various aspects of the service, such as how the receptionist and audiologist communicated with them, and how they booked the appointment.

Manjeet is also conducting a survey of BME service users, for example, finding out what their main barrier is to getting help, and whether they are aware of the assistive equipment that is available to them.

At the end of the project, Manjeet will look at how some of the issues faced by BME and BSL users can be addressed.

If you are affected by hearing loss and would like to share your experience of accessing services in Hertfordshire, please contact Manjeet on or 07500 068 810 (text only). The full results of the project will be available in September 2012.

This project is funded by the Lloyds TSB Foundation for England and Wales.

Lloyds TSB Foundation for England and Wales logo